Frequently asked questions

PRODUCTS

All products are 100% authentic and all medical devices are CE-certified. Most of our products are produced in and coming from European countries.

Most of our products all contain an expiation date with a minimum of 6 months.

ACCOUNT

No, You can check out as a guest on our website.

ORDERS

Once an order is dispatched we cannot make any changes. However if we receive an email before your order has being dispatched we will do our best to accommodate changes.

If an email is sent to us before the order is dispatched and we are able to add on products we will of coarse accommodate this change.

Yes, we are open to the public.

No, We do not have a minimum order quantity.

PRICE & PAYMENT

All prices are in US Dollar $ (USD).

We unfortunately don’t work with price lists. You can find all prices and discounts on our site.

If you are interested in large bulk orders you can send us an enquiry at contact@directfillersolutions.com and we would be happy to help.

All of our payments are made through Paypal. We also accept bank transfer.

Once your order is confirmed the payment will be debited from your account.

We use Paypal as our payment provider to offer our customers extra security when placing an order.

DELIVERY & RETURN

We ship daily from Monday to Friday. Orders received in weekends will be shipped the first following working day depending on stock levels.

We ship world wide.
We ship with An Post and Also DHL depending on customers preference.
Shipping costs are calculated individually for each order based on the weight of each parcel. Shipping costs will be calculated at the checkout and visible for you to see.
Once your order is dispatched you will receive an email with your tracking number.

The maximum delivery time is sixty (60) working days, as established by law. However, it is very unusual that a delivery will take more than 1-3 working days in Europe. If a package is delayed or miss a scan we will open a case at our forwarders but we cannot resend or refund a package until after the sixty (60) working days.

Unfortunately, we don’t offer collection or pickup services

Due to health and safety reasons we are unable to offer returns or exchanges.

COMPANY INFORMATION & CONTACT

You can contact us via email at contact@fillersolutions.us Monday-Friday (9am-5pm).