Privacy Policy

Direct Filler Solutions (“Company,” “we,”  “our,” or “us”) is committed to protecting your
privacy and personal information. This Privacy Policy explains how we collect, use, disclose,
store, and protect information when you visit www.directfillersolutions.com, create an
account, place an order, or otherwise interact with our website.
By accessing or using our website, you agree to the practices described in this Privacy
Policy.


1. Information We Collect
Information You Provide
We may collect personal information that you voluntarily provide, including:
– Full name
– Email address
– Telephone number
– Billing address
– Shipping address
– Account login credentials
– Payment information
– Order history
– Customer service communications


Information Collected Automatically
When you visit our website, we may automatically collect certain information, including:
– IP address
– Browser type and version
– Device information
– Operating system
– Pages viewed
– Referral websites
– Date and time of access
– Website usage and interaction data


2. How We Use Your Information
We may use your information to:
– Process and fulfil orders
– Provide customer support
– Manage customer accounts

– Process payments
– Send order confirmations and shipping notifications
– Improve our products and services
– Improve website functionality and security
– Detect and prevent fraud
– Comply with legal and regulatory obligations
– Send marketing communications where permitted by applicable law


3. Legal Basis for Processing
Where required by applicable privacy laws, we process personal information based on one
or more of the following legal grounds:
– Performance of a contract
– Compliance with legal obligations
– Legitimate business interests
– Customer consent
– Protection against fraud and security threats

4. Payment Information
Payments are processed through secure third-party payment providers.
Direct Filler Solutions does not store complete payment card information on its servers.
Payment providers maintain their own security and privacy practices.

5. Cookies and Tracking Technologies
We use cookies and similar technologies to:
– Operate our website
– Remember user preferences
– Improve website performance
– Analyse visitor behaviour
– Measure advertising effectiveness
– Personalize customer experiences
For more information, please review our Cookie Policy.

6. Sharing Your Information
We do not sell personal information to third parties.
We may share information with trusted service providers who assist us with:
– Payment processing
– Order fulfilment

– Shipping and logistics
– Website hosting
– Email communications
– Marketing services
– Analytics and reporting
We may also disclose information when required by law or when necessary to protect our
legal rights, customers, or business operations.


7. International Data Transfers
As an international business, your information may be transferred to and processed in
countries other than your country of residence.
Where required by law, we take reasonable measures to ensure that personal information
receives an appropriate level of protection during international transfers.


8. Data Security
We implement appropriate technical, administrative, and organizational safeguards designed
to protect personal information against unauthorized access, loss, misuse, disclosure,
alteration, or destruction.
While we take reasonable precautions, no method of data transmission over the internet can
be guaranteed to be completely secure.


9. Data Retention
We retain personal information only for as long as necessary to:
– Fulfil orders and provide services
– Maintain business records
– Comply with legal obligations
– Resolve disputes
– Enforce agreements
When information is no longer required, it will be securely deleted or anonymized.


10. Your Privacy Rights
Depending on your location and applicable privacy laws, you may have the right to:
– Access your personal information
– Correct inaccurate information
– Request deletion of personal information
– Restrict or object to processing
– Withdraw consent where applicable
– Request a copy of your information in a portable format

To exercise any of these rights, please contact us using the details provided below.


11. Marketing Communications
If you subscribe to our newsletter or marketing communications, we may send promotional
emails regarding:
– New product launches
– Special offers
– Promotions
– Company updates
You may unsubscribe at any time by clicking the unsubscribe link in our emails or contacting
us directly.


12. Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of external websites. We
encourage users to review the privacy policies of any third-party sites they visit.


13. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time.
Changes become effective immediately upon publication on this page. We encourage users
to review this policy periodically.


14. Contact Us
If you have questions regarding this Privacy Policy or wish to exercise your privacy rights,
please contact us:
Direct Filler Solutions
Website: www.directfillersolutions.com
Email: contact@directfillersolutions.com
By using our website, you acknowledge that you have read and understood this Privacy
Policy.