At Direct Filler Solutions, customer satisfaction is important to us. Due to the nature of the
aesthetic products we supply, we cannot accept returns or offer refunds for correctly
supplied, unopened products.
Return Eligibility
We will accept returns and offer a replacement or refund if:
– The product received has a manufacturing defect.
– The product was damaged during transit.
– An incorrect product was supplied by Direct Filler Solutions.
To be eligible for a return, customers must:
– Contact us at contact@directfillersolutions.com within 5 business days of
receiving the order.
– Provide the order number and photographic evidence where applicable.
– Return the product in its original, unopened packaging.
– Include proof of purchase.
Returns requested more than 5 business days after delivery may not be accepted.
Incorrect Orders
If you receive an incorrect item, please notify us within 5 business days of delivery.
Upon verification, you may choose:
– A replacement product shipped at no additional cost, or
– A full refund.
The incorrectly supplied item must be returned before a replacement or refund can be
issued.
Damaged or Defective Products
If your order arrives damaged or contains a manufacturing defect, please contact us within 5
business days of receipt.
We may request photographs of:
– The product
– The packaging
– The shipping label
Once approved, we will provide a replacement or refund at our discretion.
Non-Returnable Items
For safety, quality assurance, and regulatory reasons, we cannot accept returns for:
– Opened or used products
-Products with damaged or broken seals
-Products not stored according to manufacturer recommendations after delivery
– Products returned without prior authorization
Refund Processing
Approved refunds will be issued to the original payment method used during checkout.
Please note:
–Â Original shipping charges are non-refundable.
– Refunds are typically processed within 5-7 business days after approval.
– Depending on your financial institution, additional processing time may apply before
funds appear in your account.
Contact Information
For all return and refund requests, please contact:
Direct Filler Solutions
Email: contact@directfillersolutions.com
We are committed to resolving any issues promptly and fairly.
